Juran's Quality Planning and Analysis

Price: € 148,40

With a focus on external and internal customers in both manufacturing and service industries, this book offers broad coverage of the many activities necessary for an organization to achieve satisfied customers and superior quality. The text covers the impact of quality on all organizational activities, taking a systems approach while discussing quality activities in 11 functional areas of an organization. Discover the concepts and techniques of quality that can lead your organization to higher sales income and lower internal costs.